Returns
If you’re dissatisfied with your purchase, please place a return request via your account or this link: https://fabricofsociety.luxury/apps/return_prime/
If you send us your item(s) without placing a return request through the correct form and receiving our approval to review the return request, we will be obliged to ship the item(s) back to you at your own expense and your return request will be rejected.
Returns should be made from the location where they were received; in case you’re returning your shipment from a different location, please contact our Fabric of Society Customer care customerservice@fabricofsociety.luxury and place a request. If you have any questions about the returns process or wish to inquire about the eligibility status of your order, please do contact us via telephone at +965 22390040 or drop us a line at customerservice@fabricofsociety.luxury.
Return items and all their packaging items should be unused, unaltered and in pristine condition with all tags attached, in line with our policy. Returns that are damaged, soiled, used or returned without their original tags and packaging will not be accepted and will be shipped back to you at your own expense. Most items can be returned within 14 days and the item must arrive at our warehouse within those 14 days. We advise returning within 7 days of receiving them to ensure they arrive at the Fabric of Society warehouse in the 14-day time frame.
However, please see exceptions below:
· For shoes, the return request must be placed within 7 days.
· Customized and refurbished items cannot be returned or refunded.
· Special order items cannot be returned or refunded.
Shoes – Shoes should be tried on a carpeted surface and be returned in their original condition. There should not be any damage to the sole of the shoe or the shoe box.
Damaged Goods – If you receive a damaged item, you can return it for a full refund. On reception of a damaged item, please immediately contact our Fabric Of Society Customer Care for assistance at customerservice@fabricofsociety.luxury, or call +965 22390040. The Fabric Of Society team will assess your request and will confirm to you whether or not the item can be considered a damaged item or whether or not it has been delivered to you damaged. Fabric of Society has the final and conclusive say over this and is not liable to you in any way should Fabric of Society deem that the item is not damaged (or not damaged by Fabric of Society) and will not be liable to you in any way beyond refunding the value of the damaged item after it has been received back by in the Fabric of Society same condition it was shipped. Please include pictures of the damaged item when writing to us to help us solve the problem quickly.
Repeated Returns – We offer an easy return policy and monitor the number of returns made by individual customers. Accounts with recurrent returns will be flagged, denied requests or deactivated at Fabric of Society’s discretion.
Return and Exchange – Fabric of Society makes an effort to ship items to you as soon as possible. Therefore, Fabric of Society does not allow order cancellations. We only offer the ability to return an order after you have received it provided full compliance with the return policy.
Third-party charges – We are not responsible nor liable to you for any foreign exchange fees which our or your bank or any payment processor or third-party charges you when placing or refunding an order on Fabric of Society website.